Glacius support

How can we help?

For help with your account, lessons, or membership, email andrew@glacius.ai. Include the sign-in method you use and a short description of the problem. Please don’t send passwords, payment details, or Apple or Google verification codes.

Account and progress

Use the same sign-in method and account on each device to access your saved progress. If progress seems to be missing, contact us before creating another account.

Membership and cancellation

Open Settings → Membership in Glacius to view your plan and manage your subscription. Subscriptions purchased through Glacius’s website or the U.S. iPhone checkout are managed through Stripe’s secure billing portal.

A trial requires a payment method and renews automatically at the price shown during checkout unless you cancel before it ends. Cancel a paid subscription before the next renewal to stop future charges; access continues until the end of the paid period. For billing questions or refund requests, email us.

Delete your account

In Glacius, open Settings → Delete account and confirm. Deletion cancels active Glacius subscriptions and removes your profile and learning records from our app database. This cannot be undone.

If you can’t sign in, email us from your account’s email address. We’ll verify ownership before deleting data. You can also request a copy of your data or deletion of previously collected analytics by email. Stripe may retain financial records as described in our privacy policy.

AI answers and lesson feedback

AI can make mistakes. Use the feedback controls on an answer to report a problem, or email us with the lesson title and what went wrong.

Glacius is operated by Glacius, Inc.